Privacy Policy NSB Luxury Transport
Privacy & data protection
This policy explains what information NSB Luxury Transport collects when you browse our website, ask for a quotation or book a chauffeur-driven journey, and how we use, share and protect it.
- Last updated: 21 September 2026
- Applies to nsbluxurytransport.com
- No newsletters or promotional messages
Contact, trip and payment-status details you give us, plus basic website and device data.
To quote, arrange and support your journey, and to keep accurate booking and accounting records.
We do not send newsletters or promotional messages, and we do not store your card number, CVV or PIN.
Ask us to access, correct or delete your information at booking@nsbluxurytransport.com.
Who We Are
NSB Luxury Transport is the trading name used on this website by NSB Arabian Tour and Travel FZE (“NSB”, “we”, “our” or “us”). This policy covers information we handle through nsbluxurytransport.com and through enquiries or bookings made by email, telephone or WhatsApp.
NSB Tourism LLC is our sister company and a separate business. If you book directly with NSB Tourism LLC, its own privacy notice may apply. Section 5 explains when we may share booking details between the two companies.
Information We Collect
| Type of information | What it may include |
|---|---|
| Enquiry and booking details | Name, telephone or WhatsApp number, email address, requested vehicle, pickup and drop-off locations, travel date and time, flight details, number of passengers and bags, and any instructions you choose to give us. |
| Trip and service records | Quotation, booking confirmation, assigned chauffeur and vehicle, itinerary changes, support messages and feedback. |
| Invoice and payment records | Invoice, amount, date, payment reference and payment status. We do not keep your full card details. |
| Website and device data | IP address, browser, device type, pages viewed, referral source and cookie or advertising identifiers. Our website tools may collect this even if you never send an enquiry. |
Please do not send identity documents, card details or other sensitive personal information in a general message. Send them only if our team has told you why we need them and which channel to use.
How We Use Your Information
- To answer enquiries, prepare quotations and confirm the services you request.
- To arrange your chauffeur, vehicle, pickup and drop-off, and to handle flight or itinerary changes.
- To send trip-related messages, help you with support requests and handle feedback or complaints.
- To keep invoices, payment records and other records we need for business administration or legal requirements.
- To prepare your next booking more quickly if you travel with us again.
- To keep our website working and secure, and to understand website use and advertising performance.
Depending on the law that applies, we process information to respond to your request, to arrange or deliver a service, to meet a legal obligation, or with your consent where consent is required.
No newsletters, no marketing messages. We use customer contact details only for enquiries, quotations, bookings and related service messages. We do not send newsletters, marketing emails or promotional WhatsApp messages.
Cookies and Website Tools
Our website uses cookies and similar technologies to run the site, measure visits and support our advertising. The main tools are:
| Tool | What it does |
|---|---|
| Google Tag Manager and Google Analytics | Measure visits and how people use the website. |
| Google Ads | Measure advertising performance and enquiries that come from our ads. |
| Meta Pixel (Facebook and Instagram) | Measure advertising performance. Meta may receive browsing events and device identifiers. |
| TikTok Pixel | Measure advertising performance. TikTok may receive browsing events and device identifiers. |
| Google reCAPTCHA | Protects our forms from spam and abuse. |
| Google Fonts | Loads the fonts used on the website. Your IP address reaches Google when a font loads. |
| WooCommerce order attribution | Records how a visitor reached our website, such as the campaign or referral source. |
| WhatsApp chat button | Opens a WhatsApp conversation with us. WhatsApp handles messages under its own terms. |
These providers may use the information under their own privacy notices. You can block or delete cookies in your browser settings, and you can manage advertising preferences in your Google, Meta and TikTok accounts. Browser settings do not stop every tracking technology, and blocking cookies may affect some website features. If you have a question about tracking, email us.
Payments and Card Safety
NSB Luxury Transport does not store your full card number, card security code (CVV) or PIN in its own booking records. When you pay by card or through an official payment link, our payment service provider processes the payment under its own security and privacy arrangements. We receive transaction details such as the amount, date, reference and payment status.
Paying with Tabby. If you choose Tabby to pay in instalments, Tabby handles your application and payment plan under its own terms and privacy notice. We receive the payment status and reference so we can confirm your booking.
Verify before you pay
- Wait for an official written quotation from our office before you pay.
- Use only a payment link from our official booking communication, or a verified company bank account.
- We never ask you to pay into the personal bank account of an employee, chauffeur or other individual.
- Do not hand over cash unless our office has confirmed the cash arrangement in writing.
- Never share your PIN, CVV, banking password or one-time password (OTP) with anyone who claims to represent us.
If you receive an unexpected request, changed bank details or an unfamiliar payment link, contact our office to verify it before you pay.
Cancellation charges, refund eligibility and other commercial terms appear in your quotation and booking terms. This Privacy Policy does not set those terms.
Customer Records and Retention
We keep booking, invoice and payment records in our accounting software, Zoho Books, and in our email and WhatsApp conversations. We use these records for your bookings, invoices and customer support. If you travel with us again, we also use them to prepare your next booking. We do not use them for marketing.
We keep customer information for as long as it is needed for bookings, customer support, accounting and applicable legal obligations. Different types of records may be kept for different periods. When information is no longer needed for those purposes, we delete it or remove details that identify you, where appropriate and subject to legal requirements. External service providers may have their own retention periods.
You can ask us to review or delete information about you. We will consider your request together with any legal reason to keep certain records (see section 10).
Processing Outside the UAE
Some providers we use, such as Google, Meta, TikTok, WhatsApp, Zoho and payment providers, may process or store information outside the United Arab Emirates. The location depends on the service and its settings. We choose established providers, and where the law sets conditions for cross-border handling, we work to meet them.
Information Security
We limit access to customer information to the people and providers who need it for their work, and we take reasonable steps to protect information against unauthorised use, disclosure, alteration or loss. However, no website, email, messaging service or storage method is completely secure. If you suspect a privacy or payment-related incident involving your booking, please contact our office promptly.
Your Privacy Rights
Depending on the law that applies to your information, and subject to lawful exceptions, you may have the right to ask what information we hold, ask us to correct it, ask us to delete or restrict it, object to certain processing, or withdraw consent where we rely on it. A deletion request does not require us to delete records that we must keep by law.
To make a request, email booking@nsbluxurytransport.com with “Privacy Request” in the subject line. Describe your request and give the booking or contact details that help us find your records. We may ask you to verify your identity before we share or change information.
For general information about the UAE’s data protection framework, see the official UAE Government data protection overview.
External Links and Third-Party Services
Our website may send you to maps, WhatsApp, payment pages or other external services. Their privacy notices and data practices may differ from ours, so please read their policies before you share information with them.
Changes to This Policy
We may update this policy when our business practices, website tools or legal requirements change. We will publish the new wording on this page and change the “Last updated” date at the top. If a separate notice or choice is required, we will provide it.
Contact Us About Your Privacy
Contact our office if you have a question about your information, want to make a privacy request, or need to verify a booking or payment instruction.
- Company
- NSB Arabian Tour and Travel FZE, trading as NSB Luxury Transport
- Privacy and booking email
- booking@nsbluxurytransport.com
- +971 52 557 9638
- Landline
- +971 4 363 8866
- Office
- M.S Business Center, Office 22, 2nd Floor, Al Mankhool Road, Al Jafiliya, Dubai, United Arab Emirates
Please do not include card passwords, one-time passwords or other unnecessary sensitive information in your email or WhatsApp message.